Ordering Information
•How to Order from Transcell
•How to Cancel or Change an Order
•Accepted Payment Methods
•When will my credit card be charged?
•What about Sales Tax?
How to Order from Transcell:
It couldn't be easier to order from Transcell! Whether you choose to take advantage of the wealth of knowledge found by talking directly to one of our highly-trained and experienced Sales Engineers, or prefer the convenience of ordering online, by fax, email or regular mail, you'll find your purchasing experience with Transcell enjoyable and simple.
•Order Online: Visit us at www.Transcell.com to order online, seven days a week, 24 hours per day. Just about everything we sell is available online, and you can order with confidence through our secure server.
•Order by Phone: To place an order with Transcell by phone, call us Toll-Free at 1-800-503-9180. We'll put you in touch with your personal Sales Engineer, who can offer you late-breaking product information, news of special offers, and price, availability and shipping details on your purchase.
Your Transcell Sales Engineer can be reached (all times are Central Standard Time):
- Monday-Friday, 8 am - 5 pm
•FAX Orders: You may fax your order to 1-847-419-1515, seven days a week, 24 hours a day. Your personal Sales Engineer will contact you as soon as possible upon receipt of your fax.
•E-mail Orders: Send an e-mail request to sales@Transcell.net. Your Sales Engineer will respond quickly with the information you need to complete your order. We strongly recommend that you NOT include credit card numbers or other personal financial information in your e-mail. E-mails are not secure and your information could be intercepted in transit.
•Order by Mail:
Once you've coordinated your purchase with your Sales Engineer, you can mail your order to:
Transcell Technology, Inc.
975 Deerfield Pkwy
Buffalo Grove, IL 46818
How to Cancel or Change an Order:
We work hard to ensure that the product(s) you order from Transcell are the right fit for your needs and your budget. However, we recognize that on occasion you must cancel or change an order. The first thing to do is call your Transcell Sales Engineer at 1-800-503-9180. Many orders leave our warehouse within 24 hours, so it is sometimes impossible to stop your order from shipping. In this case your Sales Engineer will assist you with a Return Authorization request. While we maintain the most liberal return policy in the industry, some items cannot be returned for very specific reasons. These items include software and special orders.
Accepted Payment Methods:
Transcell accepts Visa, MasterCard, and American Express, as well as money order, or certified or personal check (a waiting period is required for the check to clear).
When will my credit card be charged?
Transcell does not charge you in advance for orders that are not in stock and ready to ship. In the event that your order must be split (i.e., one item is in stock and one is backordered) we only charge for the part that is shipped. Once the balance of your order is ready to ship we will apply charges for that. One important thing to note here is that every order at Transcell is reviewed and attended to by a highly-trained Transcell employee before your credit card is charged to make sure that each and every order receives the personal attention it deserves.
No Sales Tax:
Transcell does not collect the sales tax for any purchases made from outside of the state of Illinois. In other states, each customer is responsible for their own taxes.
